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WildBlue Communications, Inc. ("WildBlue") manufactures
(or has manufactured by a third party) its hardware products from
parts and components that are new or equivalent to new in accordance
with industry-standard practices. WildBlue warrants that the following
hardware products supplied by Got SKY Unlimited to you will be
free from defects in materials and workmanship: the satellite
modem, power supply and outdoor unit (including the antenna and
the transceiver). The limited warranty term is one year, beginning
on the date of installation of the equipment.
This limited warranty does not cover damage or affected operation
of equipment covered by this Limited Warranty resulting from external
causes, including accident, acts of God, abuse, vandalism, misuse,
problems with electrical power, servicing not authorized by WildBlue
or Got SKY Unlimited, unauthorized disassembly or opening of components
(including the modem or transceiver), usage not in accordance
with product instructions, failure to perform reasonable required
preventive maintenance, and problems caused by use of parts and
components not supplied by WildBlue. This limited warranty does
not cover any items that are in one or more of the following categories:
software; external devices (except as specifically noted); accessories
or parts added to a WildBlue system after the system is installed
by Got SKY Unlimited; accessories or parts added to a WildBlue
system through WildBlue's system integration department; and accessories
or parts that are not installed at the factory.
During the one-year period beginning on the date of installation,
WildBlue will repair or replace products covered under this limited
warranty that are returned to WildBlue's designated address. To
request limited warranty service, you must contact Got SKY Unlimited's
Customer Care department, toll-free, at (800) 221-3474 within
the limited warranty period.
If your WildBlue-supplied outdoor unit requires service under
this limited warranty, Got SKY Unlimited will not charge for any
labor costs we incur to repair or replace it (or any component
of it) within the first 90 days after the initial installation.
After this period, WildBlue will cover the cost of the new equipment,
but the on-site labor cost must be paid by you. Got SKY Unlimited
will provide on-site labor at its standard rates and an estimated
charge can be given prior to the work, based on the type of the
replacement. If your satellite dish needs to be re-pointed after
the first 90 days of service, standard on-site labor charges will
apply.
WildBlue owns all parts removed from repaired products. WildBlue
uses new and reconditioned parts made by various manufacturers
in performing limited warranty repairs and building replacement
products. If WildBlue repairs or replaces a product, its limited
warranty term is not extended.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. WILDBLUE'S RESPONSIBILITY
FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE ONE-YEAR LIMITED WARRANTY PERIOD SET FORTH
ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
WILDBLUE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH
IN THIS LIMITED WARRANTY STATEMENT OR ANY LIABILITY FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY
FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION
MAY NOT APPLY TO YOU.
These provisions apply to WildBlue's one-year limited warranty
only. For provisions of any service plan covering your system,
refer to the separate service contract for that plan.
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